Privacy Policy & Terms of Service

1. Information We Collect

When you place an order or register on our website, we collect personal details including your name, email address, phone number, shipping address, and payment information. We may also collect non-personally identifiable data such as browser type, pages visited, and referring URLs to improve our website experience.

2. How We Use Your Information

• To process and fulfil your orders and send order confirmations and shipping notifications.
• To respond to customer service enquiries and support requests.
• To send occasional product updates or promotional communications — only with your consent, and you may unsubscribe at any time.
• To improve our website, products, and services based on aggregate usage patterns.
• To comply with applicable legal obligations.

3. Data Storage & Security

Your personal information is stored on secured servers protected by industry-standard encryption and access controls. We do not store payment card details on our servers — all payment transactions are processed via secure third-party payment processors. We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

4. Cookies

We use cookies to maintain session state, remember your preferences, and analyse site traffic through anonymised analytics tools. You may disable cookies in your browser settings, but doing so may affect the functionality of certain parts of our website. We do not use cookies to track you across third-party sites.

5. Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. We share data only with trusted service providers who assist in operating our website and fulfilling orders — such as shipping carriers, payment processors, and email service providers — and only to the extent necessary for those purposes. All such providers are bound by confidentiality obligations.

6. Your Rights

• You have the right to access the personal data we hold about you.
• You may request correction of inaccurate data or deletion of your account and associated data.
• You may withdraw consent to marketing communications at any time.
• To exercise any of these rights, contact us at crosstex381@gmail.com.

1. Acceptance of Terms

By accessing or using the Crosstex website and purchasing our products, you confirm that you are at least 18 years old, have the legal authority to enter into a binding agreement, and agree to these Terms of Service in full. If you do not agree, please do not use this website or place any orders.

2. Products & Orders

All products listed on our website are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse any order at our discretion. Product images are for illustrative purposes only; minor variations in appearance may occur. We make every effort to ensure accuracy in product descriptions, but errors may occasionally occur and we reserve the right to correct them.

3. Pricing & Payment

All prices are listed in USD unless stated otherwise and are subject to change without notice. Full payment is required at the time of order. We accept major credit and debit cards and bank transfers. In the event of a pricing error, we will notify you before processing your order and provide the option to confirm at the correct price or cancel.

4. Professional Use

Crosstex dental and surgical instruments are designed for use by qualified dental and medical professionals. By purchasing, you confirm that instruments will be used only by trained individuals within the scope of their professional practice and in accordance with applicable local laws and regulations. We accept no liability for misuse by unqualified individuals.

5. Intellectual Property

All content on this website — including text, images, logos, product designs, and trademarks — is the property of CROSSTEX (PRIVATE) LIMITED or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on this site without prior written permission.

6. Limitation of Liability

To the maximum extent permitted by law, CROSSTEX (PRIVATE) LIMITED shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website. Our total liability for any claim shall not exceed the amount paid by you for the specific product giving rise to the claim. This limitation does not affect statutory rights that cannot be excluded under applicable law.

7. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Pakistan. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Pakistan, without prejudice to any mandatory consumer protection rights available under your local law.