Industry-Leading Warranty

CROSSTEX backs every instrument with one of the strongest warranties in the industry. Register your product to activate full coverage.

7
Years

All instruments including forceps, elevators & luxators

5
Years

Orthodontic pliers and cutters

2
Years

Most restorative and periodontal instruments

Manufacturer's Warranty for Surgical and Dental Instruments

Warranty Terms

Please read the following conditions that govern your CROSSTEX warranty coverage.

  1. CROSSTEX instruments carry a limited, lifetime guarantee against defects in material and workmanship from the manufacturer.
  2. Instruments split from use outside of their intended design voids the warranty.
  3. Usual instrument care guidelines must be adhered to. Sterilization and care-related problems are not covered under the manufacturer's warranty.
  4. Instrument breakdown due to accidents, or normal wear and tear, is not covered by the manufacturer's warranty.
  5. Warranty replacements must be pre-qualified by our staff. We may request digital photos and may require the instrument to be returned for analysis.
  6. Please do not send warranty replacement instruments before contacting us in advance; instruments must be properly identified as a CROSSTEX product.
  7. CROSSTEX will only accept warranty claims for instruments with the CROSSTEX label brand etched on it. Warranty returns must be cleaned and sterilized.
  8. The company's warranty is limited to the repair and replacement of the faulty instrument.

CROSSTEX (PRIVATE) LIMITED guarantees against defects in materials & manufacturing. If your CROSSTEX instruments fail or are damaged due to a manufacturing or workmanship defect, we replace the product without objection or charge once the faulty product is returned with proof of purchase.

This guarantee does not cover damage caused by accident, improper care, misuse, alterations, or user negligence. CROSSTEX instruments should be disinfected following the processing guidelines provided. That guarantee does not cover damages that arise because these guidelines have not been followed.

CROSSTEX (PRIVATE) LIMITED reserves the right to decide whether an instrument is to be repaired or replaced. Instruments requiring sharpening is considered routine maintenance and is not covered by any guarantee.

Keep your proof of purchase Warranty claims require a valid purchase receipt or invoice. Register within 30 days of purchase for full coverage.

Activate Warranty

Register Your Instrument

Complete the form below to register your product and activate your warranty.